Returns & Exchanges
If you have received a Tower Jewellers item as a gift, and it is not suitable, you can return it within the 28 day period. Please send the item to our store team ensuring it is in the original packaging with your receipt enclosed. We can only process a return with a valid proof of purchase or gift receipt.
For exchanges, if the value of the new item exceeds the original gift value, you will be required to pay the difference. Should the value of the new item be lower than the original gift value, the difference will be issued in the form of a credit note.
We are excited about our products and we want you to feel great about them too. If for some reason you are not satisfied with your purchase we are happy to offer you an exchange within 28 days of purchase. All returns must be accompanied by a copy of your proof of purchase.
Products purchased online must be returned to us in perfect condition and in their original packaging in order for us to process an exchange or credit note.
Engraved items are non-returnable