Shipping

Your Tower Jewellers order will be shipped by registered post within 7-10 days upon ordering.

  • Order by 3pm for express delivery services. 

  • Delivery times are for in stock products only, excluding engraved products. 

  • All deliveries are tracked and must be signed for. 

  • Please note we are unable to deliver on bank holidays. 

  • All orders are packed in our branded boxes. 

  • We partner with FedEx and An Post so your package arrives as quickly and as safely as possible. A shipping confirmation email will be sent once your order is shipped. 

  • World Wide Shipping Available, please allow 5-7 days for your parcel to arrive.


FAQ

Can I change an order once it has been placed? 
We generally process and prepare your order for dispatch immediately, so you may not be able to make any amendments or cancel your order as it could have already been dispatched. In this instance, you would have to return your order once you received it, in accordance with our Returns Policy. 

nder the distance selling regulations, if you buy online, your customer rights entitle you to a full refund if you request one in writing within 7 working days of receipt of the product. 

Which Payment options do you accept?

We accept the following cards in payment for purchases made online: Mastercard, Visa, & Visa Debit. We also accept PayPal. 

When Will Payment be Taken? 

Payment will be taken from your credit or debit card as soon as you have placed your order. 

Is my Personal Information Kept Private?

We will treat all your personal information as confidential. We will keep it on a secure server and we will fully comply with all applicable Irish Data Protection and consumer legislation from time to time in place. We confirm that any Personal Information you provide to us and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioners office. We only use your information for the following purposes:

  • Processing your orders, including dispatch, payment & returns; 

  • To prevent or detect fraud or abuses of our website;

  • To enable third parties to carry out technical, logistical, or other functions on our behalf; 

  • For statistical or survey purposes to personalise and improve this website and its services to you; 

  • To administer this website;

  • If you consent, to notify you of products or special offers that may be of interest to you; 

You agree that if we are requested by An Garda Siochanna or any other regulatory or government authority investigating illegal activities to provide your personal information and/or user information, we are entitled to do so.